Articles


Are You Listening?

Posted by in Articles | September 23, 2011

How much do you miss because you never learned to listen effectively? Listening is a skill. And like any other skill, it must be learned, practiced and improved if it is to serve you well. If “knowledge is power,” then there is power in listening. IBM’s Thomas Watson, Sr. believed that “listening is one of the best ways to learn.” In the process, a great deal more knowledge is gained. With this knowledge, you can make better decisions, solve more problems, and be more responsive to situations and clients.

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Becoming expert: Is it in you?

Posted by in Articles | September 23, 2011

In fields from medicine to music, extensive research reveals a consistent theme: no one is born an expert. Simply put, an expert is an individual who consistently outperforms others in their respective field. There is, however, no inherent set of qualities that destine someone for extraordinary achievement. Rather, expertise is a result of two factors and both are very much under our control: a) knowledge, and b) purposeful practice.

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Failure: The Foundation for Success

Posted by in Articles | September 23, 2011

When things go wrong, many people take any action necessary to distance themselves from responsibility. CYA (sometimes referred to as “Cover Your Actions”, and sometimes not) is a practice all too common in contemporary corporate cultures. Yet, when something goes right, these very same people can often be found elbowing their way to the head of the ‘give me credit’ line. But recent research reveals that to spot the outstanding performers in a crowd, look for those who don’t shy from responsibility for shortcomings and are quick to share rather than take credit for success.

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How Experts See What the Rest of Us Miss

Posted by in Articles | September 23, 2011

Experts observe events unfold and discern the critical cues that provide insight for intelligent and intuitive decisions. For organizations concerned with learning and development, attention to how people see the critical events in their industries can pay large dividends in the form of informed decisions and insightful action. To move directly to the point, experts use four techniques to see what the rest of us miss.

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The Stages of Expertise

Posted by in Articles | September 23, 2011

It is neither talent nor an inherent set of characteristics that determines one’s level of expertise. Rather, expertise is the result of extensive knowledge and years of experience and practice. Further, one does not make a casual leap from novice to expert. Expertise develops in stages or levels. In this article the characteristics the define a particular level of expertise are identified, with the goal of helping you understand your current level of expertise and providing guidance on attaining the next level, and the next level beyond that.

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Traits of the Greats

Posted by in Articles | September 23, 2011

In fields from medicine to music, extensive research has revealed a consistent set of characteristics attributable to individuals who consistently outperform their peers. Further, in these studies, it was experience, knowledge and deliberate practice that accounted for one’s level of expertise more so than talent or inherent characteristics. In other words, experts are made, not born. For those aspiring to improve their performance proficiency, these traits offer a guide for improving what you do and how you do it.

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